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WEBSITE ORDERS; DELIVERIES, RETURNS AND CANCELLATION RIGHTS

IMPORTANT ADVICE CONCERNING RECEIPT OF DELIVERIES

 

We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time. It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification.


Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch department.


Please note that any errors or omissions notified to us after this 24-hour period will not be considered.


RETURNS AND CANCELLATION RIGHTS; DOMESTIC CONSUMERS

 

The Consumer Contracts Regulations 2013
Consumer Rights Act 2015


Under the regulations detailed above you have 14 days from the receipt of goods ordered to return items for a full refund, excluding carriage and installation.


Please retain all original packaging until after you have decided to keep the goods. Items not returned complete, in their original packaging, are not refundable.


If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 14 days of your receipt of delivery. The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive back with us or which are damaged in transit.
If the item(s) to be returned are large items such as chairs or desks, please contact us on 01462 681370 to arrange for our Deliveries Department to collect the item(s); there will be a charge for this type of collection as the cost of returning goods to us is to be at your own expense.


We do not refund the original outward carriage charges or any installation, assembly and usage training charges you have requested.


All goods must be in perfect undamaged condition when they are delivered into our possession for the customer to avail themselves of these rights.

 

Returns Procedure

 

Please email or telephone us to confirm that you wish to return an item(s) within the 14-day cancellation period.


We will provide you with a Goods Return Number which must be clearly written on the outside of the package.


The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive or which are damaged in transit.

 

All items being returned are to be addressed to UFFICIO LIMITED, Unit 1 Furmston Court, The Arches, Icknield Way, Letchworth Garden City, Herts SG6 1UJ.


Once we have received the returned item, we will check the goods and packaging to ensure that everything is intact and complete. A refund will be issued within 14 days of our receipt of the returned item(s).


If the item being returned is large, heavy or bulky then please contact us as we may be able to offer a collection service which will be chargeable.

 

Customised Items

 

Customised Items include chairs with specific options fitted as specified by you in your order. Such items are individually built by the manufacturer to your requested requirements and are therefore exempt from distance selling regulations and are not returnable / refundable unless faulty or damaged in transit.


If your needs are complex and you need specific adaptations or chair options fitted then we recommend that you contact us before ordering to discuss your requirements.

 

GUARANTEE

 

All chairs are supplied with a 5-year guarantee against fault in manufacture, including structural parts, when used in normal office conditions.
24-hour usage chairs carry a two-year guarantee.


The guarantee is conditional in that it covers normal use and that misuse has not taken place and that the final decision rests with UFFICIO LIMITED, their component and fabric suppliers. The guarantee is conditional on the chair being returned to UFFICIO LIMITED for assessment.


All accessories and desks come with a 1-year manufacturer’s guarantee.


We reserve the right, at our discretion, to repair, replace or refund faulty items within the guarantee period.


In the event of an item becoming faulty then please email or telephone us to confirm that you wish to report a faulty item within the guarantee period.


We will provide you with either a Goods Return Number which must be clearly written on the outside of the package or, for chairs and desks, we will arrange to visit and inspect the faulty item.


The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive or which are damaged in transit.  For larger items such as desks and chairs, please contact us on 01462 681370 to arrange for our Deliveries department to collect the item(s); as the cost for returning the items is to be at your own expense, there may be a charge for this.


All items being returned are to be addressed to the UFFICIO LIMITED, Unit 1 Furmston Court, The Arches, Icknield Way, Letchworth Garden City, Herts SG6 1UJ

 

Once we have received the returned faulty item we will check and inspect the goods to establish the cause and nature of the fault. We will then contact you within 14 days of our receipt of the returned item(s) to discuss and agree how we propose to remedy the fault.

 

If the item being returned is large, heavy or bulky then please contact us as we may be able to offer a collection or arrange a visit to inspect the faulty goods.

 

Complaints Procedure


In the unlikely event that you wish to complain about an item or a service that you have received from us then please, in the first instance, contact us on 01462 681370.